In our Athena EMR review, we’ll take a look at its user experience, interoperability, and cost. We’ll also discuss customer support. While we’re primarily interested in the cost and ease of use, these are also important factors. If you’re looking for an EMR system to support your practice, read on to discover some of the pros and cons of Athena EMR.
The user experience of Athena EMR is positive, with robust functionalities that simplify care providers’ daily tasks. The software is easy to navigate, and users reported no system downtime, and satisfactory customer support and claims functionality. However, many found data inaccuracy problematic and couldn’t find a way to correct it. Still, overall, users were satisfied with the system. We’ve listed a few of its shortcomings below.
Athenahealth has invested heavily in its Reimagined EHR initiative. The company is working to turn an EHR into a technology experience doctors will love. This initiative is being led by 75 clinical workflow experts and technologists. The team’s goal is to make the software as easy to use as possible. The open API framework ensures that physicians can learn the system quickly and integrate it with other technology systems.
One of the major differences between Athenahealth and Cerner is that the former is easier to use and far more extensible. Users have praised the ease of athenahealth’s interface compared to Cerner’s. Epic, meanwhile, is able to provide complex connections but clients rate it lower than athenahealth because of the higher costs. Also, the Cerner interface doesn’t have a single switch to turn on sharing with other Cerner clients. Many other vendors worry that this will make it difficult to use.
In addition to interoperability, AthenaHealth offers powerful features that make daily work easier for doctors. For instance, athenaClinicals enable doctors to easily access patient notes, assess their health history, record vital signs, and coordinate care. Another popular feature is the athenaCommunicator, which provides appointment scheduling, messaging, and a patient portal. Telehealth is also embedded in athenahealth, so it’s easy to invite patients to join appointments through the telehealth software.
The cost of Athena EMR varies, depending on the features you want, and the number of providers you need it for. The basic license costs $140 per user per month, but subscription plans cost upwards of $25,000 per year. The software is easy to use, error-free, and provides insights based on the size and risk of your practice. You can also reduce the subscription cost by purchasing it bundled with a Practice Management solution.
The cost of an Athena EMR starts at around $140 per provider per month. A practice with five physicians would pay $700 monthly and $8400 per year. If you decide to go with a yearly subscription, you will need to migrate 1,000 patient records and spend another $1000 for training sessions. These fees will add up quickly. Since you will be upgrading your entire practice, you can expect to pay $9400 during the first year.
Customer support for Athena EMR is available from the company’s website. The company is headquartered in the United States and offers network-enabled healthcare services and point-of-care mobile applications. Athenahealth is a privately-held company that provides healthcare IT and network-enabled services. Its support team is available 24/7 to answer any questions. You can also reach the company’s customer support center through email, phone, or chat.
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Athena has robust functionality, allowing healthcare professionals to streamline their daily processes. The interface is easy to navigate, and users have not encountered any system downtime. However, there are a few issues with the system, including claims functionality, which users found to be inconsistent. Oftentimes, claims data was inaccurate, but it was difficult to determine the cause. Fortunately, customer support for Athena EMR is available around the clock.